Terms & Conditions

Last Updated: 11/16/2025

Welcome to Happy Drools Grooming Studio. By booking an appointment or receiving services from us, you agree to the following Terms & Conditions. Please read them carefully.

1. Appointments & Cancellations:

- Appointments must be scheduled in advance.

- We require 24-hour notice for cancellations or rescheduling.

- Cancellations with less than 24-hour notice or no-shows may incur a cancellation fee of up to 50% of the scheduled service.

- Late arrivals of more than 15 minutes may require rescheduling and could incur a fee.

2. Pet Health & Safety

- Pets must be up to date on required vaccinations (including rabies). Proof may be requested.

- Please notify us of any medical conditions, allergies, sensitivities, or behavioral concerns prior to the appointment.

- We reserve the right to refuse service to any pet for safety reasons (aggression, severe stress, illness, etc.).

- If your pet has fleas, we may require an immediate flea bath at an additional charge.

3. Grooming Process:

- Grooming times vary depending on coat condition, size, and behavior. We can't promise a time when the dog will be ready.

- While we strive for your preferred grooming style, pet comfort and safety always come first.

- If matting is present, we do not offer dematting services due to the stress and discomfort it can cause. Instead, we will:

a) Discuss alternative styling options to keep as much hair as possible, when safe, or

b) Recommend a shorter shave-down if necessary for your pet’s health and well-being.

- We are not liable for minor nicks, irritation, or stress reactions that can occur during grooming, especially with severely matted or distressed pets.

4. Behavior & Handling :

- For everyone’s safety, owners must inform us of any history of aggression or biting.

- A handling fee may apply for difficult or aggressive pets.

- If a pet is aggressive or unsafe to groom, the service may be stopped, and a fee for time spent may be cha